Privacy

The short version

• The Waxcap app doesn't collect any personal data. Your writing stays on your Mac and in your own iCloud account.
• This website sets no cookies. Cloudflare, which delivers the site, sees basic request data so it can serve it.
• If you email us, we keep your message so we can help you, and delete it within 12 months unless we need it for longer (see Support email below).

Who we are

Terrible Mushroom Ltd is the data controller for the personal data described on this page. We're registered in England and Wales, company number 17127662, and our registered office is 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE. You can contact us at support@terriblemushroom.com.

The Waxcap app

Waxcap has no analytics, no tracking and no account to sign up for. It doesn't send anything to us.

• Your writing is saved on your Mac. If you turn on iCloud sync, your projects, writing settings and stats sync between your own Macs through your iCloud account. We can't see or access any of it. Apple handles that data under its privacy policy.
• Content Analysis uses Apple Intelligence on your Mac. Your manuscript isn't sent anywhere to produce it.
• Purchases and refunds are handled entirely by Apple. To ask for a refund, go to reportaproblem.apple.com.
• Crash reports. If you've chosen in macOS to share analytics with app developers, Apple may pass us anonymous crash reports. You can change this in System Settings ▸ Privacy & Security ▸ Analytics & Improvements.
• Diagnostic logs. If something goes wrong, Help ▸ Export Diagnostic Log… saves a log of app events that you can choose to send us. It includes your app and macOS versions, Mac model, region and time zone, which help us reproduce problems. It never contains your writing, your document or project names, or your file paths.

This website

terriblemushroom.com sets no cookies, runs no analytics scripts and shows no advertising. There's no cookie banner because there's nothing to agree to.

The site is delivered by Cloudflare. Like any web host, Cloudflare receives each request to the site, including your IP address, the page you asked for, the time and your browser type. It uses this to deliver the site and protect it from attacks. We can see overall traffic figures in Cloudflare's dashboard, such as the number of visits, the countries they come from and the most visited pages, but we can't identify individual visitors from them. See Cloudflare's privacy policy.

Support email

When you email support@terriblemushroom.com, we receive your email address, your message and anything you attach. We use them only to reply and help with your question.

Our email is provided by Apple through iCloud Mail. We delete support emails, including our replies, within 12 months of receiving them, unless we need one for a data request, a complaint or a possible legal claim. We then keep it until the matter is resolved and delete it within 12 months after that, or within 6 years if it concerned a legal claim.

Our legal basis

• Support email: our legitimate interest in answering your questions or, where your question is about something you've bought, to fulfil our contract with you. Where we keep an email because of a possible legal claim, our legitimate interest in dealing with that claim.
• Website request data: our legitimate interest in delivering the site, keeping it secure and seeing how many people visit it.

Data outside the UK

Apple and Cloudflare may process data outside the UK, including in the United States. Cloudflare relies on the UK–US data bridge, and Apple uses standard contractual clauses. Both are safeguards recognised by UK data protection law.

Your rights

The only personal data we hold is support email. If you've never emailed us, we hold nothing about you. Website visits are handled by Cloudflare, and we only see overall figures that can't be linked to you.

If you have emailed us, you can ask for a copy of what we hold, and ask us to correct it, delete it, limit how we use it, stop using it, or give it to you in a form you can take elsewhere. Email support@terriblemushroom.com and we'll reply within one month.

Complaints

If you're unhappy with how we've handled your personal data, please email us first at support@terriblemushroom.com. We'll acknowledge your complaint within 30 days, look into it, and tell you the outcome.

If you're still not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Children

Waxcap and this website don't collect personal data from anyone, children included. If a child under 13 has emailed us and you're their parent or guardian, let us know and we'll delete the emails.

Changes to this policy

If we change this policy, we'll update the date at the top of the page and make any significant changes clear.

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